Job description

About us

We are professional, inclusive, rewarding and our goal is to champion and advance equitable access - diversity and inclusivity in connection through communication. Our mission is to advance equitable access through the provision of world class language access to the Deaf community. .

Our work environment includes:

• Work-from-home days

Service Coordinators are customer service-oriented team members, critical to achieving the TCS mission of providing equitable access.

PRIMARY JOB RESPONSIBILITIES WILL INCLUDE:

• Builds and maintains company-wide interpreter schedule within TCS’s proprietary scheduling system (the HUB system). Will review job requests, cultural competencies needed, contract requirements, interpreter/client preferences, and availability of interpreters to successfully match assignments to maintain a 98% fill rate of all requested jobs.
• Assign staff and regular hour interpreters following company utilization goals.
• Follows interpreter and consumer preferences when developing the schedule.
• Respond to clients within one business day.
• Build ongoing schedule to fluctuate with new contracts and interpreter availability.
• Vet client requests to ensure the correct information is in the job for interpreter effectiveness within 24 business hours.
• Triage requests and communications for appropriate response time.
• Be the company’s biggest cheerleader for the purpose and core values.
• Document necessary information in appropriate place.
• Monitor and respond to various methods of communication including email, phone, text, and chat applications using a triage structure.
• Follow a weekly rotation for an on-call WC for off business hour needs.
• Monitors client satisfaction (internal or external). Establishes partner relationship with clients. Visible and accessible to clients.
• Plans, organizes, schedules in an efficient, organized manner. Focuses on key priorities.
• 10 hours of growth learning a year.
• 2 books for personal and professional growth.
• Maintain any/all certifications.
• Participate in quarterly feedback sessions.

SKILLS AND QUALIFICATIONS

• Bachelor’s Degree or four years of professional administration experience.
• Knowledge of American Sign Language, fluency preferred.
• Communicates well one-on-one, in small groups.
• Clear, precise, well-organized communication.
• Collaborate with team members to improve efficiencies.
• Determines opportunities and threats through comprehensive analysis of current and future trends. Comprehends the big pictures. Passionately finds ways over, around or through barriers to success.
• Generates new approaches to problems or innovations to established best practices. Shows imagination.
• Must be a self-starter who can work independently.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• American Sign Language (Preferred)

Work Location: Remote

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