Job description
Required Skills:
* Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using supplied documentation)
- Ability to support users with limited knowledge of computers, software, hardware, and systems
- Above average communication skills and telephone manner.
- Excellent organizational skills
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
- Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
- 1+ years previous IT Service Desk and/or Call Center experience required.
Job Type: Contract
Pay: $21.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cleveland, OH: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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