Job description

MetroStar Systems is looking for a Service Desk Technician that is passionate about technology, problem solving and excels at customer service. If you want to join a company that values your contributions and are open to commuting to Washington, DC, we want you to work for MetroStar!
Our team is responsible for providing Tier 1 & Tier 2 support to over 800 high profile Department of State executives around the world. Our job is to ensure our customers have access to the best Tier 1 & Tier 2 to keep them fully operational and able to support their mission. Come be a game changer and join our team!
MetroStar's inclusive community and unique culture have garnered us numerous awards including this year's recipient of IDG's Insider Pro and Computerworld's 2021 Best Places to Work in IT award, which recognizes IT companies with outstanding workplaces and cultures for technology professionals. This year marks the tenth year of MetroStar receiving this prominent award. In addition to this, we have also been awarded Inc Magazine's Best Places to Work, Washington Post's Top Workplaces, and Computerworld' Best Places to Work (8x awardee).
Don't meet every single Must Have? Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team
You're a great fit if:

• You have hands on experience as a Service Technician providing Tier 1 and Tier 2
• You like to solve problems, using excellent analytical and problem-solving skills
• You enjoy working with diverse technologies and systems
• You have exemplary telephone skills
• You're passionate about providing the best customer service possible

You'll love our opportunity if you: (This is the stuff you MUST have to be a fit)

• have 3 to 5 years of general IT experience
• have hands on experience as a Service Desk Technician
• can write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow preferred)
• can serve as a user liaison covering basic computer system end-user operations, including but not limited to; system sign-on, Active Directory, use of the menu and help systems, Microsoft Office programs, including Outlook and user profiles, telecommunications, use and troubleshooting of computers and printers
• have experience supporting mobile devices, provisioning, and managing through a Mobile Device Management (MDM) software
• are available for the following shifts below

o 1pm to 9pm – Mon. - Fri. Washington, DC

• have an active Top-Secret clearance

We'll REALLY love you if you have: (This is the bonus stuff that makes you stand out)

• MS or CompTIA certifications
• experience with ServiceNow
• experience with one or more of the following: SCCM, VDI and VMWare, Command Line/PowerShell commands
• a bachelor's degree

What your day will look like:

• You'll work with other Service Desk Technicians to response to on demand requests for Tier 1 and Tier 2 support.
• You'll work directly with end customers to help them resolve their issues, concerns, or outages and when needed you will escalate problems that require additional support.

The Admin Stuff: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
The Legal Stuff: MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

Job Type: Full-time

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