Job description
- Provide support to end users via multiple methods such as telephone, email, or in person for incident resolution; guide end users through troubleshooting procedures; develop troubleshooting documents for the service desk; provide technical assistance in setup, installation and configuration of hardware and software.
- Resolve more complex incidents which require detailed systems and applications knowledge.
- Performs upgrades to hardware and software. Deploy new hardware and software in compliance with internal controls, policies and standards.
- Resolve incidents escalated from level 1. Recognize and escalate more difficult incidents to Level 3 or 4 support.
In addition to the responsibilities listed above, other duties may be assigned by your supervisor, as dictated by business necessity.
- Degree with an emphasis in computers or equivalent experience. Certification by recognized industry leading firms is advised.
- 4 or more years of computer repair, hardware and software troubleshooting experience.
- Knowledge - Requires advanced knowledge of PC hardware, software applications, operating systems and network connectivity.
- Skills - Effective communication/interpersonal skills, with a focus on rapport-building, listening and questioning skills. Clear and thorough documentation skills. Strong analytical skills and attention to detail. Abilities - Must be customer service oriented and proactive in resolving incidents while maximizing use of computing resources.
Wells Enterprises is an EEO/AA employer M/F/Vet/Dis
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.