Job description

Service Dispatcher / Coordinator:

Reliable Power Systems and Reliable Electrical Services is a full-service, family-owned electrical contracting company specializing in residential electrical service and installations.

Exceptional customer service is the cornerstone on which Reliable has been built. We are proudly celebrating our 17th year of business!

Prior Dispatch experience in the trades is required.

Strong Hourly Rate: $16 - 20

Weekly Pay Cycle:

Monday to Friday Schedule:

Full Benefits available:

*_Who We Are_*

We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in the South Florida area. You've probably seen our trucks and our ads. What you don't know is what it is like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

*_The Big Task_*

You will be a part of a team that gets our skilled technicians to our customers so the company and our customers are able to have a successful day.

*Service Coordinator Responsibilities * (but not limited to)

· Evaluate customer calls and assign the best technician to each service appointment.

. Build Estimates for the technicians in the field and sell them to the customer

. Submit Warranty Claims

. Parts Ordering

. Make Happy calls to customer to ensure we have delivered excellent customer service

· Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.

· Relay accurate information to technicians, ensuing proficient, quality customer experiences.

· Manage the whereabouts and needs of every technician in the field.

· Record the results of each service call and create report summaries for senior management.

· Be professional and establish customer rapport, encouraging repeat business.

· Respond to customer requests, resolving issues and promoting the brand.

· Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.

· Update customers throughout the day on the technician s progress.

· Placement of outbound calls for rescheduling & updating customers.

· Support the Dispatch department by managing Dispatch policies to maximize efficiency.

· Respond to customer requests, resolving issues and promoting the brand.

· Respond to customer requests, resolving issues and promoting the brand.

· Be professional and establish customer rapport, encouraging repeat business.

*Requirements*

· Dispatching experience preferred
. Warranty Submission experienced required
. Automotive Parts Experience is a big plus
. Exceptional Time management skills
. Proven track record in customer service.
· Proficient with computers and phone systems. Good typist required
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust, demonstrates empathy, diffuse conflict, and holds others accountable.
· Engaging personality that blends well with a fast-paced, goal-driven environment.
· Competitive individual contributor who also loves to win as a team.
· Highly motivated, flexible and great attitude on life.

*BENEFITS WE OFFER: *

Insurance, vacation time, paid holidays, personal time off, 401k available, and ongoing training.

EOE - M/F.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Deerfield Beach, FL 33442: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

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