Job description
Overview:
We are currently looking for a Service Manager for our Southern California, Northern California and San Diego territories. We are looking for high-energy candidate, capable of working in fast-paced, challenging environment to perform service on commercial laundry equipment. Must be able to perform general service calls, troubleshoot, make major and minor repairs, and perform maintenance and some installations. Excellent communication and Customer Service skills are required. The ideal candidate will be able to initiate action and seek opportunities to excel. This position has great potential for growth. Responsibilities:
Alliance California Laundry Distribution, LLC is the nation’s largest and oldest distributor, developer to the commercial laundry industry. We provide equipment sales to coin laundries, apartment and on-premise laundry sales, financing, and service from offices located throughout the West and Southwest.
We are currently looking for a Service Manager for our Southern California, Northern California and San Diego territories. We are looking for high-energy candidate, capable of working in fast-paced, challenging environment to perform service on commercial laundry equipment. Must be able to perform general service calls, troubleshoot, make major and minor repairs, and perform maintenance and some installations. Excellent communication and Customer Service skills are required. The ideal candidate will be able to initiate action and seek opportunities to excel. This position has great potential for growth.
- Train and develop the service team, and evaluate performance against core competencies and business objectives
- Manage Dispatchers, including weekly meetings, to address volume of calls and address any customer issues
- Work closely with the Parts Department to ensure parts are being ordered on a timely basis for service needs
- Monitor and supervise existing technicians
- Handle escalated calls from customers
- Do site survey, follow-up, and/or additional repairs for clients who need special attention
- Hold quarterly individual meetings with technicians to monitor progress
- Help hire, terminate, and assist in counseling technicians, when need arises.
- Provide customers with product information and availability, estimated time of arrival of goods, and product recommendations
- Deliver prompt, professional solutions for customer inquires
- Maintain scheduled maintenance services for all Service trucks
- Valid CA Drivers License
- Clean motor vehicle record
- Technical/Repair background - Commercial appliance repair experience strongly preferred
Although not required, the following experience is desirable:
- Familiar with other Washer/Dryer brands - Dexter, Ipso, Continental, OPL Equipment
- Basic Knowledge Of Card/App Payment Systems such as: CCI, ESD, Payrange, Shine Pay, Spyderwash, Kiosoft
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