Service Manager

Full Time
Lancaster, PA 17601
Posted
Job description

Job description

Tri-State Trailer Sales is seeking a Service Manager to join our team in Lancaster, PA!

We are a full-service semi-trailer dealership including Sales, Rental/Leasing, Service and Parts departments. We have been in business for 36 years, and a leader in the transportation industry.

Prior supervisor/supervisory/management experience in the transportation/heavy equipment field OR automotive field with a focus on maintenance is mandatory.

Responsibilities:

  • Motivate and manage the service department
  • Write estimates for customers
  • Managing mechanics and their work in progress
  • Handle customer inquiries and keep them informed on their repairs
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in service management
  • Outstanding customer service skills
  • Proficient computer skills
  • Organized and detail oriented
  • Ability to prioritize and multitask managing daily work activities of semi-trailer mechanics and support staff
  • Positive and professional demeanor with team-player winning attitude
  • Excellent written and verbal communication skills

Benefits

· Medical Insurance

· Dental, Vision (100% paid for employee only)

· Life Insurance

· 401K

· Paid vacation

· 8 Paid Holidays

·Salary based on experience.

Job Type: Full-time

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Experience:

  • Customer Service: 1 year (Preferred)
  • transportation/heavy equipment or automotive field: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: In person

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Day range:

  • Monday to Friday

Work Location: In person

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