Job description
Stefanini is looking for ServiceNow Administrator in Remote/Dallas, TX- Open to W2 Candidates only!
For quick Apply, please reach out to Anshu Singhal- call: (248) 728-2628/ email: Anshu.Singhal@stefanini.com
Responsibilities:
- Utilize ServiceNow for service management in customer environments.
- Provide consultative support to help customers navigate the ServiceNow system.
- Gather and document customer requirements for enhancements to ServiceNow systems.
- Obtain customer approval prior to development start.
- Deliver enhancements in customer's ServiceNow environments including creation of service catalog items and complex workflows or flows.
- Lead customer ServiceNow release, patching, and upgrade activities.
- Execute and coordinate the testing and quality assurance activities for new enhancements within the customer's ServiceNow environment.
- Interface with Product Owner and other resources to hand off work.
- Function as quality assurance and control for work coming from other teams prior to it being promoted into production.
- Take on technical leadership responsibilities for complex tasks.
- Track work for reporting to the customer.
- Responsibly interact with customer points of contact as a part of normal operations.
Qualifications:
- ServiceNow Certified System Administrator.
- Bachelor's Degree or equivalent experience.
- Must have 5+ years of experience working in an information technology technical support or operations role.
- Ideal Location preference- Hybrid/Remote flexible, must be able to support central time zone
Additional Preferred Skills and/or Experience desired:
- Hardware and Software Asset Management within ServiceNow
- Ability to prioritize work and work independently.
- Excellent communications skills.
- Excellent time management and tracking skills.
- A working knowledge of information technology.
- Demonstrated ability to troubleshoot information technology issues.
- Expert knowledge of the ServiceNow system from an end user perspective.
- Specialty knowledge in two or more areas of ServiceNow including: Complex flow/workflow design, creation, and troubleshooting; ITSM; Other ServiceNow Modules.
- Ability to handle conflict effectively.
- Ability to escalate issues when they exceed personal capabilities or direction.
- Ability to respond promptly even without all the answers/information.
- Comfortable with remote meetings and video conferencing.
- Confidence to share ideas, suggestions, and concerns.
***Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
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