Job description

Job Details
Job Location
Tampa - 15 - Tampa, FL

Position Type
Full Time

Job Shift
Day

Job Category
Customer Service

The Stellar Site Lead is accountable for all day-to-day Stellar Sales & Operations at a customer partner site and reports to both the Regional VP of Customer Experience and Regional VP Of Sales. The Site Lead will work with integrity in close partnership with other Stellar management, and onsite customer representatives, while providing leadership, a motivational atmosphere and passion for the site team. The Site Lead shall act in accordance with our company mission, vision, and values, using all available company resources, to meet the customer requirements and site budgetary commitments.
ESSENTIAL JOB DUTIES
Major responsibilities and expectations of the Stellar Site Lead:

• Customer advocacy and commitment:
• Working with all Stellar resources available, the Site Lead will meet or exceed customer expectations consistently, adapting to changes, as necessary.
• They will ensure that customer service is prompt, professional and courteous.

• Manage, supervise, train, and provide leadership for all onsite CSR/Site Support and Warehouse staff, including:
• Lead, develop and train the Stellar site staff to ensure that:
• Each employee understands the Stellar mission, Vision, Values and fundamentals and acts with integrity and a sense of common purpose towards the site and company goals and communicates as an effective team.
• Site, department, and company core functions are known to all Stellar site employees and are performed diligently to achieve positive results and are reported on regularly, including:
• Customer/site specific inventory solution procedures
• Core function procedures and those related to Stellar Quality Objectives and AS9120 KPI’s

• The entire Stellar site facility is kept clean, organized, safe and efficient.

• In conjunction with Customer Experience management and HR, conduct regular performance reviews of CSR and Warehouse staff, evaluating everyone’s performance for the relevant quarter and laying out specific clear goals for the upcoming quarter.
• In conjunction with Customer Experience management and HR, the Site Lead will hire, train and if necessary, terminate, for cause, CSR, and Warehouse staff.

• Stellar Site inventory:
• The Site Lead shall be responsible for the integrity of the Stellar site inventory as well as any customer owned and Stellar managed inventory, ensuring that proper procedures are followed to maximize inventory accuracy, turns and service level by following all inventory processes and AS9120 requirements.
• The Operations Site Leader shall communicate regularly and effectively with Product Management regarding all aspects of inventory control and demand:
• Customer inventory requirements
• Supplier quality and issues
• Over-stock on site
• Stock-outs on site

• Sales:
• The Site Lead will develop effective communication with the customer, the RVP of Sales, RVP Customer Experience, CSR, and Warehouse.
• The Site Lead will create a cohesive, collaborative environment in which these groups will communicate regularly and effectively, addressing issues promptly and constructively.

• Supplier relations:
• The Site Lead will represent Stellar to our supplier partners with integrity and support and will communicate effectively with supplier partners and their representatives.
• The Site Lead will stay current with regards to new products, promotions, supplier changes and other matters related to Stellar supplier partners.

REQUIRED KNOWLEDGE AND SKILLS

• Strong leadership and supervisory skills
• Strong organization, prioritizing abilities with attention to detail
• Proficient in MS Office, specifically Outlook and Excel
• Ability to connect positively team members
• Self-motivation and ability to work independently are essential
• Positive attitude

EDUCATION

• High School diploma or equivalent.

PHYSICAL DEMANDS

• Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.

HAZARDS

• Marginal to moderate hazards that are typically predictable or well protected against

Job Type: Full-time

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.