Job description

We are looking for a reliable Receptionist to manage our front desk and to perform a variety of tasks. As a Receptionist, you will be the first point of contact for our respected spa. Our Receptionist’s duties include offering administrative support across the Spa. You will welcome guests and greet people who visit the spa. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner while streamlining Spa orientations. Multitasking and stress management skills are essential for this position. This role requires working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all tasks to the highest quality standards and abilities.

Responsibilities

• Greet and welcome guests as soon as they arrive at the Spa
• Direct visitors to the appropriate session and conduct orientations.
• Schedule bookings and answer incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Check-in clients and provide them with digital forms for each service
• Check out customers after services
• Promote sales on all spa items
• Keep inventory of stock
• Update calendars and schedule appointments

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Tablets, and computer knowledge
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Great customer service attitude

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location

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