ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Responsible for opening / closing procedures as scheduled, including routine maintenance, stocking and light cleaning of spa area including restrooms.
• Welcome spa guests with a smile and escort to waiting areas.
• Execute standardized and professional telephone procedures using appropriate customer service etiquette.
• Schedule and confirm appointments for spa services while providing superior customer service.
• Maximize schedule for service providers in a fair and consistent manner in accordance with departmental procedures and availability.
• Communicate any schedule adjustments to service providers.
• Close guest transactions and encourage pre-booking of next service.
• Educate guests on current spa products, services, facilities and pricing.
• Initiate up-selling techniques to promote spa services to maximize profits.
• Communicate with Lead Spa Supervisor and team members to plan for and execute special events, sales promotions and guest satisfaction.
• Recommend goods / services to be sold based on customer demand and notify supervisor of low inventory.
• Assess guest satisfaction, evaluate trends, resolve guest concerns or complaints with assistance of Lead Spa Supervisor and make improvements accordingly.
• Continuously identify customer “wants” and “needs” to assist in creation of spa menu, packages or upgrades.
• Maintain procedures to (1) ensure the security and proper storage of spa inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies and inventory in a timely and efficient manner, and (4) to minimize misuse and breakage of supplies to ensure that no re-usable goods are wasted.
• Comply with all department / resort / company policies, procedures and safety rules are followed at all times.
• All other duties as assigned.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

• Basic technical skills required to operate cash register/POS system, calculator and credit card machine; prior computer experience preferred.
• Strong attention to detail to ensure accuracy of transactions in a fast paced environment while handling multiple priorities with a high degree of professionalism.
• Verbal and written communication skills to interact with guests and associates at all levels as well as read / interpret instructions or policies.
• Ability to use independent judgment to make sound decisions that conform to department / company policies while resolving customer issues or as unique situations occur in the absence of direct supervision.
• Desire to function in a team environment with a positive attitude to fully cooperate with other associates and adhere to rules / regulations to ensure successful operation of facility.

EDUCATION and/or EXPERIENCE

• High school or GED equivalent required.
• 1-2 years prior work experience in professional spa environment strongly preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk, stretch, bend, and stand for extended periods of time.
• Ability to bend, squat, kneel, reach, stretch, and climb without any difficulty.
• Must be able to lift up to 50 pounds without difficulty.
• Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need).