Description:

Candidate will be provide customer support via chat, email and phone call. Their support will primarily be chat and email with about 1% of their interaction being over the phone. This position mainly involves assisting customers in solving pre/post purchase related problems, support with various requests regarding products and app services. You will primarily communicate by phone, chat and email. The role consists of you acting as a subject matter expert on services. There will be escalated cases that you will handle and most importantly you will constantly interact with other departments within the company as well as third parties. You will support the fraud prevention department to help mitigate risk and loss.

Skills:

Customer service, Customer support, Chat support, Call center, Banking, Csr, Customer service call center, Inbound call center

Top Skills Details:

Customer service,Customer support,Chat support,Call center,Banking,Csr,Customer service call center,Inbound call center

Additional Skills & Qualifications:

Must Have: Customer Service Experience- preferably experience working in a corporate Call Center/Customer Service Dept. for 1-3 years

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.