Specialist, Graduate Student & Faculty Svcs
Full Time
Cleveland, OH 44115
Posted
Job description
Provides the highest quality service to graduate students and faculty to ensure students follow academic policies, regulations and procedures. Serves as a point of contact for internal and external constituencies, often on complex and confidential issues. Support the processing of student petitions, grade disputes, academic warning and dismissals, transfer credit, credit by exam, and other graduate student services.. Assists in the processing of graduate student assistantship contracts. Communicates with students regarding thesis/dissertation formatting and publication requirements. Reviews, graduation applications and degree processes. Interacts professionally with all internal and external customers using strong customer service skills.
Minimum Qualifications
- Bachelor’s degree preferably in English, Education, Business Administration or a related field.
- Two years experience in a student service environment or one of the following areas: college or university admissions recruitment; community college administration; college admissions counseling, or related experience.
Preferred Qualifications
Master’s degree preferably in English, Education, Business Administration or a related field.
4 years experience in graduate student services in higher education/University setting.
4 years experience in graduate student services in higher education/University setting.
Knowledge, Skills, and Abilities (KSAs)
- Excellent interpersonal, written and verbal communication skills, including editing and proofreading.
- Ability to work effectively across diverse organizational levels and populations.
- Ability to foster teamwork and communication.
- Must possess a strong customer service orientation and excellent interpersonal skills.
- Ability to operate with integrity, discretion and maintain confidential matters.
- Ability to follow-through on details and prioritize tasks in a fast paced environment.
- Adept in PC & Microsoft software presentation and data entry skills.
Requisition Number
PT0703132S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting
Special Instructions to Applicants
Applicant Instructions
Mailed or emailed application materials will not be accepted.
Hours per week
40
Work Schedule
8:00 – 5:00pm, Monday – Friday
Advertising Copy
Full Time/Part Time
Full Time
Posted Date
02/01/2023
Close Date/Application Deadline
Open Until Filled
Yes
Review Begins
02/08/2023
Tentative Start Date
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