Job description

POSITION SUMMARY

The Specialist, Library Reference & Instruction primarily supports the Reference and Instruction area by completing administrative duties while providing excellent customer service to library patrons.

ESSENTIAL JOB FUNCTIONS

​Reference & Instruction Support

Coordinates and delivers administrative support to the Reference & Instruction team; Collaborates and maintains communication with all library departments; Supports the library’s data reporting, scheduling, and outreach efforts; Maintains accurate records, organization, and files; Participate in outreach, events, creates displays and signage, supports creative programming, and social media, as directed.

Customer Service

Provides assistance and support to library patrons. Guides and instructs library users in the use of library resources, facilities, and services; Refers patrons to librarians as directed; Works assigned schedule, exhibits regular and predictable attendance and works overtime as required meeting workload demands; Attends to required training, and performs other job related duties as required.
Diversity, Equity & Inclusion

Contributes to creating a welcoming, inclusive, and productive work environment where employees feel valued and able to contribute to their full potential, regardless of their differences. Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

*Regular, predictable, and punctual attendance is required.

OTHER DUTIES & RESPONSIBILITIES

Attends all required department meetings and training.

CORE COMPETENCIES REQUIRED

Professionalism, Positive Approach, Managing Work, Quality Orientation, Continuous, Improvement, Leveraging Feedback, Customer/Student/Employee Focus, Communication, and Collaboration.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Associate degree and 6 months to 1 year of library and customer service experience.
*An appropriate combination of education, training, coursework and experience may qualify a candidate.

LICENSES AND CERTIFICATIONS

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of: Standard library circulation practices and procedures; standard office practices; effective customer service techniques; Microsoft Office; and Dewey Decimal System.

Skill in: Operation of computer systems, office equipment, and audio-visual equipment; use of the Internet; adequate skills in verbal and written communications; data entry; operation of microfilm and microfiche machines; application of job-related software programs.

Ability to: Develop and maintain effective working relationships with library patrons, co-workers, and other job contacts; maintain confidential and sensitive information; categorize materials in subject, numerical and alphabetical order; provide basic assistance and support to functional area of responsibility.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for periods of time, stands, and walks. Employee converses verbally or manually with others in person as well as by telephone. Vision demands include close, relatively detailed vision when focusing on computer screen. Employee occasionally lifts to 10 pounds.

WORKING CONDITIONS
Typical library working conditions. Regular exposure to moderate noise typical to libraries.

Job Type: Part-time

Pay: $17.52 per hour

Benefits:

• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 4 hour shift
• Evening shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Columbus, OH 43215: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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