Job description
Overview
Betfred Sports is the wholly owned US subsidiary of Betfred Group, a Warrington, United Kingdom based bookmaker that owns and operates more than 1,500 betting shops in the UK as well as industry leading online and mobile products in the UK and Spain. Betfred Group, founded by brothers Fred and Peter Done in 1967, created Las Vegas based Betfred Sports in 2019 specifically to enter the robust and ever-expanding US sports betting market. Betfred Sports is a licensed operator in Iowa, Pennsylvania, Colorado, Louisiana, and Arizona. Betfred Sports will be opening soon in Maryland and Nevada upon obtaining the requisite licensing and regulatory approvals.
To support our growth in the US market, we are now looking for a Sportsbook Supervisor. This role is based in Frederick, Maryland and will report to the Sportsbook General Manager. We are looking for an individual who has a keen eye for detail, has an interest in sports, and wants to become part of a team for a growing US business.
Betfred Sports offers a very competitive benefits package for qualified candidates and is an equal opportunity employer. Come join our growing team!
Responsibilities
- Responsible for supporting and promoting the Company Service Standards.
- Assist team in the implementation of departmental policies and procedures.
- Ensure sports operations are conducted in compliance with Maryland Sports Wagering Regulations, Minimum Standards, and System of Internal Control
- Collaborates with General Manager, other supervisors, and team to ensure transactions executed in the Sportsbook follow all audit and state regulations, including but not limited to Cash Balance Sheets, MTLs, and BWRs.
- Supervise and direct Sportsbook Cashiers.
- Review various Sportsbook reporting for accuracy, completeness, and proper use.
- Facilitate Contest sign-ups (when applicable).
- Assist in the resolution of patron disputes.
- Investigate, review, and approve voided ticket requests by writer/cashiers when necessary.
- Must obtain and maintain a gaming license when required in jurisdictions where Betfred Sports does business.
Experience and Skills
- Must be at least 21 years of age.
- Must be able to read, write, speak, and understand English.
- A minimum of 1 year of Sportsbook supervisory or relevant experience in the casino/gaming industry is required.
- Be proficient with the Microsoft Office suite of products, including Word, Excel, and PowerPoint required.
- Understanding a sportsbook operation is a plus.
- Interest in sports, casinos, and gaming is desirable.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
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