We are currently seeking a Sr. Business Process Analyst to join our Business Process team within Operations Strategic Support. The Business Process team provides process analysis and improvement solutions; utilizing technology enablers like LiquidOffice and DocuSign to build custom applications that automate the enterprise’s core processes. As a Senior Business Process Analyst, you will be responsible for business process analysis, business analysis, leadership, quality assurance and project execution.

Business Process Analysis

• Conduct process discovery and elaboration workshops to document current state processes
• Leverage six sigma methodologies, like DMAIC, to facilitate process improvements
• Perform business process gap analysis to meet business unit’s desired outcomes
• Lead Business Process Reengineering efforts to improve quality; reduce costs and cycle time
• Model future state business processes using the BPMN 2.0 analytical method with some assistance

Business Analysis

• Consistently perform requirements elicitation techniques including workshops, interviews, and surveys
• Collaborate on creative process solutions to client problems that enhance user experiences (UX)
• Create user stories to meet the project goals and objectives
• Facilitate regular product demonstrations to solicit feedback from multiple stakeholders

Leadership

• Ability to lead with influence without formal organizational authority
• Confidently inspires and motivates team through effective thought leadership
• Be an active team member within a community of practice environment
• Provide recommendations based on enterprise transformation best practices
• Become involved in opportunities to serve in leadership roles

Relationship Management

• Develop strong partnerships with team, functional peers, sponsors and multiple stakeholders
• Effectively manage expectations of project sponsors and committees

Quality Assurance

• Create and maintain comprehensive test plans based on user story acceptance criteria
• Lead User Acceptance Testing (UAT) with a cross-functional project team

• Unique culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strong sense of partnership.
• Opportunities to work with a variety of teams and leaders, proving your ability to be flexible and highly adaptable.
• Hybrid work schedule that offers professional collaboration and personal flexibility.

• A minimum of five years of relevant experience and a proven track record of delivering substantial business results. Experience should cover areas of process analysis, business analysis, and project management.
• BBA/BS in Management Information Systems, Information Technology Management, Computer Science, Business Administration or Finance is preferred.
• Certified Business Analyst Professional (CBAP), Certified Business Process Professional (CBPP), and/or lean six sigma certification preferred.
• Strong working knowledge of Business Process Model and Notation (BPMN) and Decision Modeling Notation (DMN).
• Advanced analytical skills with the ability to perform complex problem solving.
• Excellent interpersonal, negotiation and influencing skills leading to trusting relationships with business partners and their leadership team.
• Demonstrated relationship builder; able to establish both internal and external working relationships in order to identify and implement strategies for business growth.
• Change agent who is able to work effectively and collaboratively in a team environment and with associates at all levels and in all areas of the firm.
• Thorough working knowledge in Microsoft Word, Excel, PowerPoint, Project, SharePoint and Visio.

#LI-CM1

Baird is committed to inclusion & diversity for our clients, our associates and the communities where we live and work. This commitment stems from our culture of integrity, genuine concern for others and respect for the individual. We view inclusion & diversity as an ongoing journey – one of shared responsibility, continuous improvement and a focus on progress. We invite you to join us as we work together to foster an environment where diversity unites rather than divides us.