Sr. Manager, Retail Store/Donation Center Operations
Full Time
Somersworth, NH 03878
Posted
Job description
- Drives the timely and effective execution of plans to achieve operational excellence and results in specific stores assigned by the SVP, Retail Operations:
- Works with Regional Directors to drive operational excellence in specifically assigned retail store and donation centers
- Supports and mentor specifically assigned retail stores and managers as designated by the SVP, Retail Operations
- Maintains an environment that promotes teamwork and maximizes individual potential through Goodwill Northern New England Citizenship Behaviors. Drives results by identifying opportunities to improve performance.
- Works efficiently by planning and organizing work to achieve goals and objectives.
- Focuses on customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction.
- Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.
- Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.
- Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.
- Demonstrates adaptability by adjusting to changing business priorities.
- Mentors SMITs and HIPO Store Manager Candidates in their development and functional readiness for a successful transition into the Store and Donation Center Manager role
- Assists in the timely and effective implementation of performance improvement plans Train designated underperforming stores and teams on effective processing of donated goods
- Participates in various store footprint and operational optimization projects such as new store setups, existing store remodel, relocation, or closing
- Participates in New Goods physical inventory counts and merchandising planning and execution
- Provides input on retail store SOP and functional training
- Supports the rollout and implementation of retail field initiatives
- Collaborates across functional boundaries to achieve goals
- Communicates with SVP, Retail Operations on policies and standard operating procedures needed to achieve operational excellence
- Positively represent the Agency in all interactions with other members of the Goodwill community and with the general public, supporting the agency Vision of creating sustainable communities that thrive through the fullest participation of their diverse
- Complies with applicable federal, state, and local laws and regulations as well as Agency policies
- Performs other duties as assigned
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