AMSURG, the Envision Healthcare solution for ambulatory surgery centers (ASCs), collaborates with physicians and health systems across the country to provide and promote quality patient care. We are the nationally recognized leader in the strategic and operations management of ASCs that deliver high quality, high value, same-day surgical services with a superior patient experience. Launched in 1992 as an ASC industry pioneer, AMSURG is currently partnered with nearly 2,000 specialty physicians providing outpatient surgical services in more than 250 facilities in 34 states.

POSITION SUMMARY:

This is a senior level technical IT Support position that provides advanced support to customers for hardware, software and audio/visual issues. They will work closely with our tier 1 service desk members to solve escalated tickets, but also provide technical guidance and mentoring. They will work with other departments within IT, and the business, to resolve complex technical issues. They will help identify and implement solutions for network, desktop, and server problems.

ESSENTIAL RESPONSIBILITIES:

This position requires the knowledge and ability to accomplish any of the following responsibilities. Ownership of each may be assigned to an individual, or shared equally among each member of the team.

• Provides second level customer support for hardware, software and network issues for escalated issues
• Logs issue resolution into Service Desk issue tracking software
• Installs new equipment and installs upgrades to existing equipment as needed
• Supports and troubleshoots PCs, printers, copiers, fax machines, telephones and scanners for customers
• Sets up and supports audio and visual equipment as requested prior to set up time
• Supports application, connectivity and security issues with the internet portal applications
• Responds to IT security incidents including security alerts and malware/virus attacks
• Serve as Service Desk resource in IT related projects
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
• Recommends upgrades, patches, and new applications and equipment
• Ensure proper documentation of new technologies and known issue resolution steps are added to Service Desk knowledgebase
• Remain current with trends in IT hardware and software related to enterprise technology
• Train and mentor new Service Desk staff
• Regular and reliable attendance
• Other responsibilities as assigned by Sr. Director, Service Desk

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• 3+ years of technical IT/helpdesk experience required
• 2+ years recent experience working in a healthcare environment preferred
• MCSA, A+, Net+, VCA or similar industry certification desired, but not required
• ITIL Foundations certification desired, but not required
• Advanced knowledge of Windows operating systems including 7, 8.1, 10 & 11
• Excellent PC skills including knowledge of MS Office technologies and other common desktop applications
• Knowledge of Active Directory, Office 365, and other common platforms
• IT Network skillset to include DHCP, DNS, firewalls, switches, and common network devices
• Experience with various peripheral equipment including printers, scanners and copiers preferred.
• Ability to effectively and efficiently troubleshoot technical problems
• Must be able to work independently with minimal supervision
• Professional customer service skills
• Excellent verbal and written communication skills.

Effective November 1, 2021, AMSURG’s Vaccination Policy requires all teammates, including clinicians and independent contractors, to be fully vaccinated for COVID-19 as a condition of employment or engagement. Regardless of position, all new hires must submit proof of vaccination and or obtain an approved medical or religious exemption as a condition of employment. This policy is designed to protect the health and safety of our patients, communities and each other.

Must pass a background check and drug screen.

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

We are an equal opportunity employer.