Salaried with Incentive Reward Bonuses

Join Our Team: Help us achieve our vision of happiness through ice cream! It's the moment that happens when you hand someone ice cream and immediately life is better. Please apply to join our team of customer service, ice cream scoopin, shake spinning, sundae artists. We value generosity of spirit and diversity in all forms.

The Charmery is a local hand-crafted ice cream shop and is looking for fun-loving, hard working people to be a part of our team!

We scoop some of your favorite classics, like Maryland Mud, Ice Cream Sando, Mint Mountain and have fun with the flavors that make Baltimore so delicious, like Old Bay Caramel. We serve hand-spun milkshakes, sundaes and floats.

We are hiring for full time Store Manager positions for our Towson shop (off York Road near Rodger’s Forge).

Store Manager
The Charmery Store Lead oversees the day-to-day operations and is responsible for supporting, managing, and developing all of their team members to exceed goals. We are looking for leaders who want to bring our company values and culture to life by motivating their team and serving our community. This role is responsible for leading the team in delivering great service, consistent scoops, and good vibes during every shift. Our Store Leads are always listening and learning from our team and our customers to make The Charmery the best place to work and visit. Store Managers are responsible for all business execution including cash handling, cleanliness, ice cream organization, keeping team morale high, and making sure our customers have an amazing experience. This is a fast-paced & high volume service environment where our Store Leads are expected to create a strong culture of hospitality by leading the shift on-the-floor during peak times.

Responsibilities

• Team focused… Communicate with shift leaders and scoopers and coach them to make sure entire team is focused, enthusiastic, hustling, happy, and friendly
• Customer service focused… Help each customer achieve happiness through ice cream
• Ensure smooth day-to-day operations. Foster and promote a strong work culture to uphold brand service standards
• Maintain outstanding store condition and visual merchandising standards
• Share about what makes The Charmery ice cream so amazing: our ingredients, our farmers and food producers, our people!
• Coach, guide, and support a team of 20 to 30 people to provide an exceptional customer experience and be an amazing member of the team
• Lead training of all shop positions
• Conduct personnel performance appraisals to assess training needs and growth opportunities (Openers, Shift Leaders, Store Leads)
• Deal with issues that arise from staff or customers (complaints, grievances etc) working with the Chief People Officer

Forecast and schedule to meet needs of the team and customers, while maintaining labor costs

• Maintain Store Inventory for a healthy Cost of Goods Sold
• Manage store finances as it relates to daily deposits, upkeep of safe money, petty cash and employee tips
• Meet sales goals by training, motivating, mentoring and providing feedback to Shift Leaders and Scoopers

*Liaise with Owners, Chief People Officer, Chief Systems Officer, *Production Manager, Catering Manager, and fellow Store Managers on a regular basis to meet goals and discuss store issues

• Be a shining example of good behavior and high performance

Qualifications:

• 1 to 3 years of experience in hospitality leadership position
• Open to working in a strong team environment
• Have great communication skills and a professionally friendly attitude
• Retail or client/customer service experience preferred
• Be able to work in the evenings and weekends as most shifts are closing shifts (Friday and Saturday until midnight and Sunday through Thursday until 11pm)
• Willingness to pick up shifts in other shops on occasion is preferred
• Ability to lift 30 lbs on a regular basis

Competitive Base Salary plus incentive reward bonuses

Benefits:

• Vacation Time
• Matched 401K Retirement Benefits
• Subsidized Health, Dental, & Vision Insurance
• Disability Insurance - short term and long term
• Access to Employee Assistance Program
• Take home ice cream every shift
• Two “Free Cone” Card Coupons bi-weekly

This position handles several common food allergens including peanuts, nuts and milk.

Culture:
This job is fun with great co-workers and employee benefits (think lots of ice cream!) Our shops get super busy and stay busy, especially when the weather is hot. Keeping your cool is critical. Hard work, customer focus and maintaining a positive attitude while working alongside the rest of your team is a must.

The Charmery is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment.