Job description

Cross Country Healthcare is looking for top talent to join our team! Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging over 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing® Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE:
The operation specialist is responsible for coordinating and managing all services requested by the school, placing the highest caliber of Education Professionals to our clients. These services include working as a liaison between schools and Cross Country Education field employees, fulfilling day-to-day requests as well as long-term services. May handle special assignments, in person and virtual orientations with employees and schools. Works with minimal supervision.

ESSENTIAL FUNCTIONS:

• Offer assignments at client facilities to qualified field staff
• Provide first level support to both filed staff and clients
• Manage open orders and fill open shifts with qualified field staff
• Answer phones, text, and email correspondence between schools and Cross Country Education field staff and prioritize tasks as needed
• Foster and maintain excellent relationships between clients, field staff, and corporate team
• Data entry (orders, employee files, etc.)
• Contributes to quality control checks
• Other relevant duties as assigned by management

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

REPORTING RELATIONSHIPS:
This position does not have any direct reports.

QUALIFICATIONS:

• 1 year of data entry
• 1 year of office experience
• 2+ year of customer service experience
• Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint)
• Strong problem solving and analytical skills.
• Ability to communicate effectively.
• Strong time management and organizational skills.

Preferred Qualifications:

• 2+ year office experience, or similar
• 3+ year of customer service experience
• Experience using Google Drive (i.e. Google Docs, Google Sheets, Google Forms)

Education:

• High School or equivalent required.
• Some college preferred;

WORK CONDITIONS:

• Open work area in an office environment.
• Must be able to remain in a stationary position 80% of the work schedule
• Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm demeanor during stressful situations.
• Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

REMOTE WORKER: (if applicable)

• Must be able to successfully dedicate full attention to job duties during work hours
• Must have an office like environment to work in with minimal noise and disruption
• Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router
• Must meet all standards and requirements of the Company’s Telecommuting Policy

The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

Benefits
Cross Country Healthcare offers a competitive compensation and benefits program including: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance.

Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability

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