Job description

Who we are:

NOCD is an award-winning digital health company focused on identifying people with obsessive-compulsive disorder (OCD) and managing them using evidence-based treatment. Although OCD affects over 181 million people globally, is ranked by the W.H.O. as a top 10 most disabling condition, and costs 3X more to treat than depression, over 90% of the OCD population isn’t able to access effective care due to stigma and misdiagnosis. As a result, OCD patients often go untreated and suffer in silence, which is why it’s nicknamed "the secret illness.”

NOCD is solving this global problem by identifying OCD patients online and managing them using our evidence-based OCD treatment platform. Inside NOCD, members can access a licensed mental health professional with specialty training in OCD who can offer online diagnostic interviews, video-based teletherapy sessions, and message-based support. In between each session, members can access moderated support communities and tech-enabled therapeutic tools to ensure they have constant support whenever their provider isn’t around. Our integrated treatment model was shown by researchers at Columbia Medical Center to reduce OCD severity by 40% in 8 weeks.

Today, NOCD manages the largest community of self-identified individuals with OCD in the world. We’re financially supported by 7wire Ventures, a leading healthcare-focused venture capital firm in the United States. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.

What you’ll do:

• Accept informational phone calls, texts and emails with individuals enrolled in NOCD Support and Therapy Services in a timely manner

• Educate patients on NOCD Services

• Assist members in Rescheduling services and Transferring therapists

• Provide assistance to members with technologic questions

• Document essential patient demographic, referral information, insurance, and contact information

• Coordinate with Marketing, Clinical, and Billing teams

• Manage and report relevant data to NOCD Senior Leadership Team

• Maintain confidentiality and security

• Display empathy, compassion, and cultural sensitivity

Preferred Qualifications

• 6 months of related experience in a customer-service or technology related field

Desired Qualifications

• Comfort and efficiency with technology

• Efficient self-starter with excellent time management skills

• Attention to detail, ability to multitask, clear communicator

• Experience working successfully in a multidisciplinary team environment

Join us!

NOCD is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation, or any other protected status in accordance with applicable law.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Chicago, IL 60601

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