Surgical Coordinator
Job description
Montefiore Einstein Advanced Care is a premier orthopedic practice proudly serving Westchester and Rockland counties. We currently have an exciting full-time position for an experienced Surgical Coordinator to split time between our Nanuet and Orangeburg locations.
Job Summary: Schedules patients for procedures and surgery and advises patients of surgical and financial preoperative requirements. Coordinates and schedules appointments for surgeries and procedures at the clinic, ambulatory surgery center or hospital.
Primary Job Responsibilities:
1. Coordinate and schedule surgeries and procedures and follow-up appointments as designated by physicians according to established policies and procedures.
2. Interact with patients, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
3. Coordinate processes and timing as required to meet physician and facility requirements.
4. Coordinate arrangements for surgical assistants, special equipment, and surgical materials.
5. Schedule diagnostic therapy and other treatments as requested.
6. Obtain authorization for surgery from patient’s insurance company with full documentation in patient medical records.
7. Provide patient with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
8. Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
9. Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.
10. Obtain accurate information from patients and ensure all registration forms are complete.
11. Collect patient pre-payments as directed daily.
12. Provide information to patients regarding unpaid balances prior to procedure or surgery.
13. File records in appropriate sections of patient electronic charts.
14. Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.
15. Maintain files and patient records in a confidential manner.
16. Perform other related duties as directed or assigned.
EDUCATION: High school diploma or GED.
EXPERIENCE: Minimum of two years of administrative assistant experience in a medical office, including experience with insurance preauthorization and patient collections.
Knowledge:
1. Knowledge of NEOSM Practice Management and EHR system to handle the provider’s templated schedules.
2. Knowledge of medical practice protocols related to scheduling appointments.
3. Knowledge of insurance requirements for authorizations
4. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
5. Knowledge of medical terminology, CPT and ICD-9 coding.
6. Knowledge f of HIPAA rules and regulations
7. Knowledge of OSHA rules and regulations
8. Knowledge of customer service principles of techniques.
Skills:
1. Skill in communicating effectively with physicians/clinicians about scheduling preferences.
2. Skill in maintaining master appointment schedule via our electronic health records systems.
NEOSM Surgical Coordinator
Abilities:
1. Ability to work effectively as a team member with physicians and other staff.
2. Ability to sort and file materials correctly by alphabetic or numeric systems.
3. Ability to interpret and understand insurance benefits and reimbursement.
4. Ability to flexibly respond to changing demands.
5. Ability to organize and prioritize tasks effectively.
7. Ability to communicate clearly.
8. Ability to work with little supervision.
9. Ability to establish and maintain effective working relationships with patients, employees, and the public.
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Healthcare setting:
- Outpatient
Medical specialties:
- Orthopedics
- Sports Medicine
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Orangeburg, NY: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: On the road
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