Job description

T-Mobile Premium Retailer – TCC Wireless

The Mobile Expert enjoys a fast-paced and high energy environment. As a Sales Rep you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

Essential Functions:

Must be able to perform the essential functions of the position with or without reasonable accommodation.

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• ME is responsible for achieving assigned performance metrics.

Minimum Qualifications:

• High School Diploma or GED
• Minimum 6 months experience in retail and/or sales with a strong customer focus
• Legally authorized to work in the United States

• Ability to work nights, weekends, and holidays in a retail environment
• Professional, energetic, honest, patient and empathetic
• Ability to problem solve, analyze results, plan for the future, and make good decisions
• Excellent written, verbal and interpersonal communications skills
• Reliable transportation
• Must be able to stand for long periods of time on the sales floor
• Must be able to move and/or lift up to 25 pounds

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Signing bonus

Job Type: Full-time

Pay: $31,000.00 - $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Grand Rapids, MI 49504: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

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