Our Benefits:

100% paid Health and Dental Insurance for employee and all dependents under 26.

10 PTO Days Per Year

8 Paid Holidays Per Year

We are:

Z Networks IT Support and Services

Z Networks designs, builds, and implements network infrastructures for forward thinking companies. We offer remote helpdesk, desk side helpdesk, and architecture planning for variety of vertical markets with 20 - 500 employees. We also provide tier 1 and level 2 support for fortune 1000’s: specifically healthcare, financials institutes and compliance required companies.

Team Lead: Full Time

Job Description:

• Supervises and trains field technicians (4-5 per Team Lead).
• Has ongoing reviews, discussions, and teaching moments with technicians where improvement is needed regarding processes.
• Shadows field technicians under their Leadership to ensure processes are followed in the office and in the field.
• Would be the expert of all clients they are responsible for.
• Attends at least 1 client visit per quarter for all clients they are responsible for.
• Handles all Onboarding for new clients they are responsible for.
• Communicates with field techs, coordinators, and clients about the status of every job.
• Is responsible for having in-depth discussion about new projects with clients and what’s all entailed.
• Works with Coordinator and Technicians to get projects moved forward.
• Present with field tech on all projects 4 hours or more.
• Manages personnel matters and discusses work responsibilities with field technicians.
• Conducts performance reviews and any disciplinary measures for field technicians.
• Identifies field operation solutions that will improve productivity.
• Suggests skill development programs for field technicians.
• Plans and schedules appropriate training programs.
• Conducts weekly call with tech team to discuss issues, suggestions, concerns, goals, and news.
• Covers for field technicians during PTO days.
• Covers for other team leads during PTO days.
• Manages all level 7 helpdesk tickets.
• Manages all tickets for clients they are assigned to.

Ideal Candidate will have:

• Professional work ethic.
• Great customer service.
• Excellent communication skills.
• Experience with Windows Server 2008, 2012
• A+ Certification
• Microsoft MCSE
• Willingness to travel

Requirements:

• Minimum 2 years’ experience providing IT support over the phone or in person
• Expert level familiarity with Windows 7, Windows 8, Windows 10 OS
• Hardware & Software Troubleshooting experience with PCs, Macs, and Laptops
• Experience with Active Directory, Windows Server Environments
• Positive attitude, strong work ethic, self-confidence
• Reliable and trustworthy
• Inspiring and engaging
• Does not get lost in the details, but can look at the overall picture of situations
• Ability to multi-task and stay on track
• Must have the ability to travel and to train technicians and visit clients (if there are no Leads in that region)

Employee Expectations:

You can expect to work for a company who values our employees and clients. We have strong family values and work very hard to maintain a stress free, fun, and rewarding environment.

Background Check Required

Job Type: Full-time

Required education:

• High school or equivalent

Required license or certification:

• Driver's License

Job Type: Full-time