Job description
- Experience in a technical support role
- Strong written, verbal and organization skills
- Ability to communicate technical information with the team and customers alike
- Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
- Must act independently and be self-motivated
Job summary
At eero we pride ourselves on customer obsession, delivering best-in-class support. As a Tier 1 Technical Support Agent, you’ll help customers understand the benefits of their product, get their devices up and running, and troubleshoot any problems that customers might be experiencing with their devices. We're looking for smart problem-solvers who love helping customers and have a proven track record of doing so.
What you'll be doing:
What you'll need:
At eero we pride ourselves on customer obsession, delivering best-in-class support. As a Tier 1 Technical Support Agent, you’ll help customers understand the benefits of their product, get their devices up and running, and troubleshoot any problems that customers might be experiencing with their devices. We're looking for smart problem-solvers who love helping customers and have a proven track record of doing so.
What you'll be doing:
- Become an expert in wireless mesh networking solutions
- Effectively explain technical information to users of all levels
- Respond to customer requests; replicate & troubleshoot any issues
- Find ways for customers to get the most out of their wireless network
- Provide feedback to product and engineering teams, resulting in a better customer experience
What you'll need:
- You’re familiar (and highly skilled) with home-based wireless networking solutions
- You have a passion for, and background in, helping others
- You live in the “Internet of things”
- You can make technology seem simple to anyone
- You’re a master of the verbal and written word
- You can maintain a positive outlook while dealing with difficult scenarios
- You’re efficient with your work
- You’re the “go to” person among your friends when it comes to technology
- You have a flexible schedule; day, night, weekend and holiday work is expected
- Superior time management and prioritization skills
- Strong understanding of networking
- A high level of approachability
- Ability to take direction and work in a collaborative environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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