Job description

Ritter Communications is a leader among local independent communications providers, offering business, residential, and wholesale customers advanced internet, phone, video, and cloud services. We believe the best formula for continued growth and success is doing what is right for our customers, the communities we service, and our talented group of employees.

We are currently looking for a Tech Support Representative to join our team!

What You’ll Do

Our Technical Support Rep serves as a primary point of contact for customers with service issues. The assistance this position delivers includes service trouble and changes in services as it relates to internet or email.

• Ensures that each customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and solid product knowledge;
• Handles customer inquiries and complaints in a proficient and timely manner;
• Provides customer service by assisting customers with repair issues;
• Logs all calls received from customers;
• Checks and responds to support emails;
• Maintains confidentiality and security of all customer information;
• Makes outbound calls for the purpose of follow-up and support;
• Able to regularly work flexible schedules, including overtime, nights, weekends, and holidays.

What You’ll Bring To The Table

• Knowledge of web technologies, technical languages, browsers, search procedures, search engines, platforms and applications;
• Knowledge of company policies and procedures;
• Knowledge of Basic Ethernet, DHCP, and operating systems such as: Windows 95, 98, 2000, XP, Vista, 7 and 8;
• Skill in operating various equipment including scanners, printers, CD writers, and modems;
• Skill in operating various office equipment such a personal computer, telephone system, copier, and fax machine;
• Skill in problems solving and resolution;
• Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner;
• Associate degree in Computer Technology or a related field or equivalent combination of education and experience required.

What You’ll Love About Working With Us

Meaningful Benefits

As a member of the Ritter Communications family, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even quicker.

We also invests in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships.

Room to Grow

We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Jonesboro, AR 72401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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