Technical Support Specialist I
Job description
- Machine troubleshooting
- Machine reconfiguration
- Parts order
- Report requests
- Database information updates
- Equipment return requests
- Inventory recommendations
- Documents all support tickets, including corrective action, resolution completion time, and closure comments
- Identify & document consistent support issues and provide recommendations on how we can proactively minimize and/or eliminate
- Provides ongoing training to customers & service reps on the CribMaster & SupplyPro software as needed
- Creates & delivers custom reports to the customer
- Support overflow of implementation/analyst work load
Am I Qualified?
Do you have...
- 1+ years of technical support experience preferred
- Mechanically inclined with strong PC skills
- Self-starter with great time management
- Ability to follow procedure and maintain documentation integrity
- Intermediate Microsoft Excel Skills
- Ability to complete a project within a specific deadline
- Provides excellent customer service by resolving problems promptly and accurately
Please Note:
Magid is working a "Hybrid” work week schedule meaning 3 days a week in the Romeoville (IL) office, 2 days remote. Therefore, you must be able to commute to Romeoville as required and/or as needed.
As a condition of employment, Magid is requiring new employees to be vaccinated on their first day of employment. This requirement can be met by providing proof of having been fully vaccinated against COVID-19 with any of the three COVID-19 vaccines (Pfizer, Moderna, or Johnson & Johnson).
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