Job Summary

Are you interested in working for an organization dedicated to patient care, innovation, and improving people’s everyday lives and well-being? Are you interested in working “behind the scenes” in a pharmacy organization? If so, you’re in the right place!

Our Pharmacy Technicians join and contribute to a service conscious Pharmacy Team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient care to achieve optimal patient, Team Member and Company outcomes. Your primary responsibility in this closed-door pharmacy will be to provide Prescription Data Entry Processing/Call Center services for all retail locations and assist with call initiatives to stimulate the growth of the business.

Job Description

• Experience Required: 0 to 6 months
• Experience Desired: Strong Customer Service Background
• Education Desired: High school diploma or equivalent
• Certification or Licensing Required: Pharmacy Technician Trainee, if applicable by state
• Lifting Requirement: Up to 25 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Effectively perform functions within the pharmacy system.
• Receive prescriptions and obtain any additional information required to initiate prescription-filling process and comply with all legal requirements.
• Answer telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.
• Comply with all Giant Eagle and Pharmacy policies including HIPAA and Pseudoephedrines.
• Add and update prescriptions on Auto-fill.
• Accurately read and data enter new prescriptions in the computer including billing to third parties, compounds, calculations and free form prescriptions.
• Resolve third party insurance billing issue to ensure customer requirements are met.
• Complete all necessary daily and weekly reports and paperwork.
• Report errors, omissions, and incidents to pharmacists
• Maintain a neat and clean work environment to ensure Company and government requirements are met.
• Have knowledge of all appropriate service and business metrics and assist team on action plans to improve outcomes.
• Assist in the execution of all company initiatives and programs.

Central Pharmacy Service Centers: Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 410 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana. Giant Eagle Pharmacy meets a variety of customer needs, from filling prescriptions and administering immunizations to conducting free health screenings and providing patient education serving over 1.8 million patients and dispensing roughly 25 million prescriptions annually. Giant Eagle Pharmacy operates two Central Pharmacy Service Centers that support over 200 retail pharmacy locations. One located in Freedom, PA and the other in Columbus, OH. These are behind-the-scenes centers where Team Members perform a variety of duties including prescription data entry, interacting with physician offices and patient outreach. Giant Eagle Pharmacy’s Central Fill facility is also located in Freedom, PA. The Central Fill facility is a closed-door pharmacy operation in a fast-paced warehouse environment.

About Us

At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.