Job description

Comments:
This is a Telecom Console Operator/Dispatcher position, with 4 slots and Right to Hire (FTE).

I have edited/highlighted key requirements, including the BR/PR...please use that for posting.
This is a priority posting with good rates/multiple slots.

Description: Duties and Responsibilities • Participate in 4-6 weeks of individual training with supervisor and/or lead operator Additional individual training on more advanced skills is periodically provided later in the 6-12 month program. • Participate in other structured training as assigned, including policy training, cross training, and call observation. • Perform Attendant duties under direct supervision. Examples include: • Process calls using appropriate paging and dispatching procedures for *** and for Stanford-affiliated hospitals and clinics. • Process calls for LBRE Maintenance and Residential Dining Enterprises, generating appropriate work orders and following dispatching and emergency procedures. • Participate as a member of the team in process and performance improvement efforts. • Perform miscellaneous job-related tasks: These include, but are not limited to calendaring, e-mail correspondence, system testing and diagnostics and data entry.

Requirements:
Minimum Qualifications • A high school diploma is required. • Ability to exercise tact, diplomacy and good judgment under pressure, and to hold information in confidence • Ability to operate telecommunications equipment, with demonstrated keyboarding skills (corrected typing rate of ***-50 • WPM), and basic computer (PC or MAC) skills • Ability to communicate clearly, concisely and effectively with staff and management • Ability to work effectively in a team environment • Experience working in a customer service environment, with demonstrated ability to handle high call volumes, preferably in a university and/or a medical center setting • Preference would be to have hands-on experience with MS Windows systems and complex console operations, such as the AMCOM System which interfaces with the University registry, paging systems, hospital public address system, automatic call distribution (ACD system). • Polished and courteous telephone manner with clear speaking voice • Excellent speaking, writing and spelling English language skills • Ability to work any and all shifts (Day, Swing, Owl) any day of the week • Ability to sit for up to three hours at a time, and to use a headset. • Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Physical Requirements • Constantly stand/walk, sitting, use a computer, use a telephone, grasp lightly/fine manipulation. • Ability to be on duty without leaving the console for three or more hours at a time. Working Conditions • May be required to work overtime on weekends holidays, or on changing and/or unscheduled shifts; requires maintaining means of contact during off-hours (for example, a current telephone number or beeper). • Required to remain on duty without leaving the console for three or more hours at a time.
Must Haves: emphasis on customer service, telecommunications and dispatching

Job Type: Full-time

Salary: $30.00 - $32.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Stanford, CA 94305: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your typing speed (WPM)?
• Do you have medical center setting experience ?

Experience:

• Customer service: 2 years (Preferred)
• Telephone Operator: 2 years (Preferred)
• Inbound or outbound calls: 2 years (Preferred)
• Call center: 2 years (Preferred)
• AMCOM System: 2 years (Preferred)
• ACD system: 2 years (Preferred)
• Telecom Console Operator//Dispatcher: 2 years (Preferred)

Work Location: In person

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