Position Summary: Essential Job Functions:

• 
  Ensure guests are attended to in a prompt, efficient and personalized manner.
• Process greens fees and golf cart rentals for Firewheel Golf Park guests.
• Receive deliveries of product from vendors and ensues proper storage.
• Assist with stocking, inventory and ordering of merchandise for the Pro Shop.
• Maintain an organized and clean work area.
• Communicate guest concerns or comments to the Assistant Golf Professional or Manager as needed.
• Review schedule for changes, calendar of events and facility activities on a daily basis ensuring regular and reliable attendance.
• Utilize the Point of Sales (POS) system for all Golf Shop transactions. Balance cash drawer at the end of shift and/or day.

Minimum Education & Work Experience :  High School Diploma or General Equivalency Diploma (GED)  No experience required Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Preferred Knowledge - Abilities & Skills:

• 1-3 years’ experience working in a golf shop

Knowledge, Skills & Abilities:

• Basic knowledge of golf course operation practices and procedures
• Basic knowledge of the standards techniques of playing and teaching golf and of golf terminology and etiquette
• Basic knowledge of golf-related concessions, equipment merchandising, maintenance of course and related facilities
• Basic knowledge of office procedures, methods and equipment with particular reference to receiving and accounting for the receipt of cash
• Basic knowledge in the operation of validating machines, cash registers, calculators and other common office machines
• Excellent customer service skills
• Ability to evaluate market trends in golf related sportswear and equipment and the trend relation to the course's customers
• Ability to enforce golf course and facilities rules and regulations firmly, tactfully and impartially
• Ability to take oral and written instructions
• Ability to establish and maintain effective working relationships with other employees and the general public

Licenses & Certifications:  Valid Class C Texas driver's license  P.G.A. Member or in their Apprentice Program preferred, not required Physical Tasks & Working Conditions: The incumbent works in a retail shop as well as an office environment; occasional exposure to unpleasant environmental conditions or hazards including exposure to wet and/or humid conditions, fumes, toxic or caustic chemicals. Occasional work and other physical labor such as standing, walking, bending/stooping, kneeling and squatting. Must be able to lift/carry/move, at times, 50-75 pounds. Competencies: Communication Customer Service Interpersonal Skills Managing Conflict Problem Solving/Analysis Quality Teamwork