Temporary Airport Customer Service Representative
Full Time
Salt Lake City, UT
Posted
Job description
Position Title:
Temporary Airport Customer Service Representative
Job Description:
We are looking for Temporary (PART-TIME/FULL-TIME) Customer Service Representatives to support the Terminal/Landside. This position performs the day-to-day safety, security, efficiency, and convenience of operations at the screening checkpoint and public service functions for Salt Lake City International Airport. As an employee, you will handle a variety of customer service issues requiring considerable independent decision making, sound judgment and the ability to interpret and apply specified departmental policies and procedures.
This recruitment will establish a Customer Service Representative pool of qualified applicants for temporary assignment through
Elwood Staffing Agency.
Offers of employment are contingent on successful completion of a criminal background check conducted through Elwood Staffing. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate.
TYPICAL DUTIES:
-
Provides services to the screening checkpoint of the airport terminal. Serves as a liaison to the public, passengers, and airport employees. Provides information and guidance to customers and tenants in a courteous manner.
-
Ensures the efficiency of passenger travel. Monitors the flow of passengers through the terminal areas, the TSA Security Checkpoints. Provides effective yet courteous crowd management in terminal areas when necessary. Uses various tactics, barricades, stanchions, and controls escalators or moving walkways to manage crowds.
-
Provides high level customer service to the public, tenants, concessionaires, and individuals. Responds to inquiries, requests for information.
-
Ensures emergency egress routes and doorways are accessible. In the event of emergency or if an evacuation becomes necessary, helps to coordinate the safe and orderly evacuation of terminal facilities.
-
Ensures compliance with the Americans with Disabilities Act (ADA) including ensuring public rights-of-way and functionality of ADA related equipment. Aids passengers with disabilities and special needs at the airport.
-
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
-
Ability to establish and maintain successful working relationships with individuals of diverse backgrounds. Ability to respond tactfully and courteously with airport tenants, the public, special-needs individuals, co-workers, supervisors, and other work-groups and agency personnel.
-
Possession of a valid state driver’s license or Utah driving privilege card.
-
Competency in basic computer skills and ability to learn new software applications.
-
Pre-employment drug screening and must pass a 10-year background check to obtain an airport security badge.
DESIRED QUALIFICATIONS:
-
Conversational ability in a second language. High School diploma and (1) year of experience working in an airport setting or similar environment, having experience in a customer service capacity, interacting with people under delicate circumstances.
-
Extensive public relations and effective communication abilities. Ability to relate well verbally, in writing, and via telephone and two-way radio.
WORKING CONDITIONS:
-
Moderate physical efforts as needed to push, pull, and lift medium weights. Occasional strenuous physical effort required. Performs most duties while covering an expansive terminal area, requiring walking or standing throughout the duration of the shift.
-
Considerable exposure to stressful situations because of human behavior, time and/or operational constraints, emergency situations, and multiple simultaneous demands and tasks.
-
Rotating shift work required, to include night and weekend shifts and to support 24/7 airport coverage.The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Part-Time
POSITION HOURLY PAY
$ 17
DEPARTMENT
Airport
Full Time/Part Time:
Part time
Scheduled Hours:
40
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.