Job description

Our Client-a Growing Property Management company based in MI- is looking for a Tenant Retention Coordinator for a property in Kalamazoo! The Tenant Retention Coordinator is expected to follow the company's core values and address the questions and needs of all of the company's approximately 200-300 apartment tenants in Kalamazoo.

Core Values:
1. Takes Initiative to suggest and implement ideas
2. Accountable to always deliver on work promised
3. Communicate clearly and quickly
4. Solve problems creatively
5. Honest and trustworthy

Responsibilities:

• Tenant evictions
• Rent collections-ensuring that the monthly rent collections are as high as possible.
• Tenant questions
• Maintenance requests-communicating all incoming requests to the maintenance techs and coordinating with tenants when the maintenance tech or vendor can enter the unit. Contacting outside vendors to fulfill the maintenance requests when necessary
• Lease renewals
• Answering the phone as well as responding to all residents texts/emails
• Tenant engagement aimed at decreasing tenant turnover
• Process checks mailed to the PO Box

Skills:

• Customer service skills
• Strong phone contact handling skills and active listening
• Ability to adapt or respond to different types of personalities
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency in English and Microsoft Office

Qualifications:

• Must pass background examinations
• Must have a valid drivers license
• 2 years of Property Management experience

Schedule:

• Monday - Friday 9am - 5pm
• On-call for emergencies, as needed

Salary:
- $40,000 - $45,000 annual salary paid weekly

Benefits:
- 50% subsidized individual healthcare plan after 60 days of employment
- Unlimited PTO

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Kalamazoo, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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