Job description
Reports To: Director of Ticketing
Department: Ticket Office
Job Overview: The New York Giants are seeking a Ticket Operations Representative with a winning/positive attitude to assist the day-to-day functions of the Ticket Operations department.
Responsibilities/Functions: The primary responsibilities of the Ticket Operations Representative include, but are not limited to, the following:
- Working with the sales staff to fulfill group orders
- Train and schedule game day ticket operations staff to assist with resolutions at each gate
- Use online filing program to update and maintain customer records
- Achieve a greater than average understanding of and usage of Ticketmaster’s Archtics program
- Communicate with season ticket members and other fans via phone and email.
- Assist with ticket fulfillment
- All other tasks assigned by management
Required Qualifications:
Education and Experiences
- Bachelor’s degree
- Experience using Microsoft Office Suite and Outlook Email Management
- Ticketmaster Archtics experience a plus
Knowledge, Skills, and Abilities
- Excellent interpersonal skills and ability to interact and relate with all types of people
- Excellent phone skills
- Critical thinking and the ability to solve problems
- Strong work ethic, willingness to accept all assignments, quick learner
- Aptitude for and patience in explaining mobile tickets to users of all skill levels
- Ability to multi-task and work in a fast-paced environment, while maintaining attention
- Must be punctual, reliable and have transportation to and from MetLife Stadium in East Rutherford, NJ
- Must be able to work flexible hours including evenings, weekends, and holidays. Expected to work all Giants home games
New York Football Giants, Inc. is an equal opportunity employer
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