Job description

Kolo DBS is a dispatch and billing company. We dispatch and bill for multiple companies that are located throughout different parts of the US. Calls dispatched daily can be anywhere from 175-250 daily. However, winter months and natural disasters does increase the volume. We use several software's to dispatch which includes the actual Dispatch software, GPS software, Camera software, Google Maps, etc. We deal with Motor Clubs like Geico, Allstate, Quest, etc. Training can take anywhere from 1-3 months, it depends on the person. Training is in Prairieville, LA. After training is totally complete it will be a work from home job. Pay increases to $15 per hour once training is complete and you work from home independately.

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for tows or roadside assistance calls
• Prioritize calls according to urgency and importance
• Use computer software to send drivers to appropriate locations
• Monitor the route and status of calls dispatched
• Provide drivers with information about active calls, traffic, issues and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information
• Extra responsibilities sometime required like billing, reports, etc

Skills

• Exceptional customer service skills
• Fast typing skill a must
• Basic computer skills & familiar with Microsoft Office (Excel, Word)
• Efficient & pay attention to detail
• Outstanding multitasking abilities a must
• Excellent verbal & written communication skills
• Sound judgement and critical thinking
• Answer phones
• Prior dispatching experience is a plus
• Highly motivated and self sufficient
• Ability to work under pressure successfully
• Reliable

SCHEDULE & PAY

• Part-time, Full time
• Mainly 8-9 hours shifts, 10-12 hour shifts a possibility
• Afternoon/Evening shifts that normally start 12pm or 2pm on the week day.
• MUST be able to work weekends.
• Training is 1-3 months, depends on how fast the person learns
• Once you are fully trained you work from home, equipment is provided.
• Pay increases $2 per hour when training is done and you work from home independently. Performance raises annually as well.

Only SERIOUS candidates apply. If you are not available weekends do NOT apply.

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

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