Job description

MUST HAVES:

Financial Domain Experience is must

Proven track record supporting OMS/bespoke investment applications.

Proven track record of providing support in a fast-paced, user-facing role.

Strong experience supporting fixed-income products, including OTC

ROLE ACCOUNTABILITIES:

• Issue Management
• Prioritize issue resolution based on business risk.
• Devise and develop solutions appropriate to the urgency of the problem.
• Develop permanent solutions at every opportunity.
• Own issues reported to you from notification to closure. This is particularly applicable for issues where you have a limited contribution to make to the solution.
• Ensure that users are provided with updates on calls at intervals appropriate to the severity of the problem and relevant details regarding solutions are recorded (e.g. in ServiceNow). Provide timescales where appropriate.
• Assess issues in person when possible and where appropriate.
• Ensure any issue that has the potential for the company to incur financial or reputational loss is escalated to your manager.
• Small Scale Development
• Adopt a structured approach to your development tasks that is appropriate to the complexity of the solution. This is important because of the constant interruptions you are likely to experience during your work. If you are in any
• doubt as to what constitutes appropriate structure, obtain agreement from your manager beforehand.
• Further Support and Project involvement
• Identify and engage with projects. This will ensure the final delivery is acceptable to the support team and we have sufficient knowledge and handover to deal with BAU queries.
• Testing is an integral part to larger projects and we are sometimes required to carry out testing to validate results and ensure timeframes are met.
• Identify improvements to standard processes and procedures. Seek to champion causes that you feel strongly about.
• Adherence to all company policies and procedures. This includes all HR or risk requirements and the various IT procedures, including change management, release and code reviews.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Proven track record supporting OMS/bespoke investment applications.
• Proven track record of providing support in a fast-paced, user-facing role.
• Strong experience supporting fixed-income products, including OTC
• Derivatives (All bonds, MBS, credit / rates derivs, converts, GIC, CFD, etc).
• Good SQL skills. Ability to debug SQL scripts is required, and any experience with creating or amending Stored Procedures and other SQL objects is strongly preferred.
• Experience with CADIS and Control-M (or a similar ETL and scheduling) is very advantageous.
• Experience with / exposure to development languages (Python, VBA, C#) and BI experience (Tableau) are also a big plus.

REQUIRED PERSONAL QUALITIES:

• Analytical thinking:
• Uses a systematic approach to a complex problem or situation, approaches it from different angles.
• Can understand advice given from technical specialists and assess the impact in relation to actual requirements.
• Is able to work with incomplete information and to determine dependencies and constraints, likely to be of a highly technical nature.
• Understands the conflicting and changing business requirements and factors
• these into planning.

Job Type: Full-time

Pay: $140,012.00 - $160,733.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.