Job description
Fulfillment Trainer
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.
Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for a Fulfillment Trainer R3. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.
Role Summary:
The Trainer will work closely with Operations in providing essential training (new hire, cross training, and refresher training) to associates (SSP and FTE) in the operation. The responsibility of the position is to facilitate the fulfillment center’s training programs to associates to achieve success in their job and meet our client’s needs. Maintain accurate records to track training progress and completion. Remain proficient in other fulfillment center areas and assist with processing when needed.
Responsibilities:
- Support the fulfillment centers initiatives and associate onboarding.
- Provide initial training and role overview to associates.
- Provide continued training to associates as requested by Operations.
- Observe associates work and provide feedback to Supervisors.
- Remain up to date on current standard operating procedures.
- Responsible for ensuring individuals assigned are clocking into correct department/task.
- Responsible for ensuring the quality and integrity of training in assigned department.
- Gather notes and logs tracking hours trained in department.
- Track and document concerns, issues with trainees.
- Provide efficient and accurate support to assist the fulfillment center in achieving goals.
- Work closely with Leads and Supervisors, maintaining timely communication.
- Ensure quality is communicated in the moment of training.
- Ensure training checklist and all other training documents are completely filled out and returned to Supervisor.
- Keep the department supervisor informed of daily training progress.
- Communicate to the trainee expectations around our core values, productivity, and quality.
- Advanced knowledge and ability to effectively perform in multiple functional areas of the fulfillment operation (inbound and outbound) to prepare, process and move merchandise productively, safely, accurately and per established standards, guidelines, and production rates.
- Cross-training in other client processes
- Cross-training in other fulfillment processes, Inbound/Outbound.
- Working in other areas of the operation as directed by lead or supervisors
- Any and all other duties assigned by the supervisor/manager
Qualifications:
- High school diploma or general education degree (GED).
- Excellent communication skills and ability to explain tasks to others.
- Knowledge of Pick to Voice software.
- This position is not remote.
- Travel is not required.
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
We were made aware of an employment scam in which a third-party is creating false communications under the Radial name. We want to reiterate that Radial never seeks payment from job applicants and only reaches out from @radial.com email addresses. We are encouraging applicants to apply through our website at Radial Careers for added security.
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