Job description
Interested in working for a bank that places a high level of value in its employees, customers, and community? Then come work at Better Banks!
DUTIES & RESPONSIBILITIES
- Demonstrates knowledge and understanding of the new accounts system database by opening, maintaining, and closing customer accounts
- Provides high level customer service in person and via telephone to assist customers with account inquiries and/or concerns
- Builds trust with current and potential customers to understand their product/service needs, and provides solutions that will benefit them
- Educates customers on Identity Fraud
- Performs Teller responsibilities in accordance with the Teller job description
- Actively reinforces and contributes towards the Bank’s ALWAYS value system
- Promotes a team environment
- Performs other duties as assigned by management
EDUCATION/WORK EXPERIENCE REQUIREMENTS
High school diploma or GED equivalent; a minimum 1 year retail customer service experience required; and a minimum 1 year banking experience preferred
MENTAL & PHYSICAL REQUIREMENTS
Ability to sit and stand for extended periods of time, ability to bend, squat, and kneel on occasion, ability to lift 30 lbs. consistently, have the ability to prioritize, analyze and resolve problems, and possess strong time management and organizational skills.
COMPETENCIES
Basic computer skills required, math aptitude, strong written and oral presentation skills, attention to detail, problem solving skills, and the ability to handle high pressure situations while maintaining composure.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent care reimbursement
- Disability insurance
- Employee assistance program
- Employee stock ownership plan
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Profit sharing
- Referral program
- Retirement plan
- Vision insurance
Experience level:
- 1 year
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- retail customer service: 1 year (Preferred)
Work Location: In person
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