Job description

Enrichment Federal Credit Union has been in business since 1950. We provide a full range of financial services to our members through digital channels and our nine-branch network located in the East Tennessee area. We are looking for energetic and engaging employees that embrace technology and are committed to provide exceptional service to our members. Come join us!

Location: Enrichment Federal Credit Union has 9 area locations. Universal Employees generally work within two offices with one being their primary.

Employment Type: Full time, 40 hours weekly with Saturday hours as needed (some overtime may be required).

Education: Two-year or Four-year degree preferred but not required.

Skills/ abilities:

• Completes account transactions efficiently with a high level of accuracy ensuring the Credit Union maintains a good image.
• Educates members on emerging bank/credit union technology and digital solutions such as mobile, online, and ATM to make their banking experience easier.
• Processes and balances various types of monetary transactions including deposits, withdrawals, and cashing checks within guidelines.
• Maintains security of cash drawer, negotiable instruments, and credit union documents to ensure confidentiality of members’ accounts to protect members. Maintains high level of accuracy and security. Meets balancing standards consistently.
• Processes loan payments, mortgage payments, as well as issues gift/travel cards, and cashier’s check requests.
• Demonstrates knowledge of products and services. Promotes, recommends, and refers products and services to meet the member’s needs.
• Identifies and reports fraudulent activity.
• Meets or exceeds established service goals. Scores consistently with Member Shop program.
• Builds member relationships, committing to increased member satisfaction by setting achievable member expectations, assuming responsibility for solving members’ problems and assuring commitments to members are met.
• Processes account opening and maintenance. Consistently receives minimal audit exceptions from the Membership Officer.
• Answers questions on basic inquiries for Individual Retirement Accounts (IRA) and Health Savings Accounts (HSA).
• Completes special projects or other duties as assigned by the Senior Branch Officer or Branch Manager.

Universal employee schedules vary based on different branch needs. Sample schedule could be; Monday-Wednesday 8:15 am to 5:15 pm, Thursday-Friday 8:15 am to 5:45 pm, and occasional Saturdays from 8:15 am to 12:15 pm. Overtime hours and flex scheduling may be required as needed.

Applicants we are interested in will be contacted within a week of receiving each resume.

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• Cash handling: 2 years (Preferred)
• Credit Union: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: One location

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