Job description

Diehl of Moon is looking for an experienced Automotive Service Advisor. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.

As a Service Advisor you will:

• Greet customers in a timely and friendly manner
• Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order
• Advise customers on the maintenance intervals according manufactures specifications
• Provide customers with a complete and accurate estimate for labor and parts
• Provide customers with a detailed breakdown of all charges for the services performed to their vehicle
• Obtain prior authorization from the customer or warranty company of repairs that need to be completed
• Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress
• Verify manufacturer and extended warranty coverage

Job Type: Full-time

Benefits:

• 401(k) with employer match after one year
• Health insurance after 90 days
• Paid time off after one year
• We offer competitive wages and embrace a “promote within” philosophy

Experience:

• Customer Service: 2 years (Preferred)
• CDK DMS experience (preferred)

Qualifications:

• Clean driving record
• Time management skills
• Commitment to 100% customer satisfaction
• Have basic computer skills to include typing and Microsoft Excel
• Be organized, professional and courteous

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to commute/relocate:

• Hermitage, PA 16148: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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