Description

Work where every moment matters.

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The Institute of Living, one of the first mental health centers in the United States, remains one of America's leading not-for-profit centers for patient care, research and education in the fields of behavioral, psychiatric and addiction disorder. Through our dedicated, experienced and skilled clinicians, we provide patients and their families with the highest quality of personalized care. Programs are offered for children, adolescents and adults struggling with mental illness as well as offering services specializing in Anxiety, Eating Disorders, and Geriatric Services.

Position Summary:

The Vice President of Clinical Operations will develop the strategy for and oversee the operations of the Institute of Living's Behavioral Health Services including all levels of care and services. The Vice President will be accountable for the delivery of efficient, safe, and high quality care that meets regulatory requirements and promotes a positive client experience.

Key Accountabilities:

• Analyzes service line needs and opportunities for growth with regard to business development and new ventures, developing annual goals and objectives that align with the organization's strategic direction and Annual Improvement Priorities (AIP's)
• Evaluates treatment practices and protocols, in collaboration with the Chief Medical Officer, Medical Directors and clinical staff, assuring the use of evidence-based and other proven, practices in all programs
• Develops effective staffing plans. Provides leadership that assures the recruitment and retention of a high-performing team of clinical and support staff. Provides tools necessary for staff members to be successful in contributing to the achievement of individual and departmental goals
• Develops and is responsible for annual division and department budgets, working cooperatively with the CFO and Finance Department. Determines future resource needs, monitors actual progress, making adjustments as necessary to stay within budget and allocating resources to meet a changing environment
• Facilitates effective communications among staff members, management, and internal and external customers to ensure seamless services. Seeks opportunities to model teamwork in support of the organization's objectives and leadership behaviors
• Plays a leadership role in quality and performance improvement initiatives and incorporates best practices within the clinical operations
• Oversees positive customer service relationships by identifying customers and their needs, ensuring customers' needs are met, responding appropriately to difficult interactions, and educating staff members on quality customer service. Maintains a positive, high profile with external and internal referral sources and funding partners
• Serves as an active member of the Senior Leadership Team, providing support and assistance to colleagues in achieving organizational goals and advancing ongoing efforts to continuously improve the senior leadership team to be a high-performing team

Qualifications

• Master's Degree in Administration, Social Work, Counseling and/or related field is required
• Connecticut licensure as a LCSW, PhD/PsyD, LPC, LADC, LMFT or APRN is required
• Ten plus years of leadership experience within behavioral health preferably in a managed care or private pay environment
• Visible leader with excellent interpersonal communication skills who relates well with all levels of the organization
• A creative, forward thinking leader with the proven ability to engage, coach and mentor direct reports, colleagues and other key stakeholders
• Creative problem-solver with the willingness to take the initiative in leading change as well as the ability to effectively manage change
• Strong project planning and problem resolution skills
• Ability to align goals with the strategic goals of the organization, as well as understand external impacts on internal strategy
• The ability to leverage the technical expertise of internal and external resources while managing competing demands

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.