ABOUT US

Traditional health care is broken. Galileo is here to fix it. We're a rapidly growing health startup that combines intuitive design and clinical expertise to deliver affordable, quality care for all.

Founded by Thomas Lee, MD, the physician entrepreneur behind One Medical and Epocrates, Galileo's innovative, value-based digital and delivery systems revolve around people—bringing better doctors and treatment to them, whoever they are and wherever they live.

Galileans, as we like to call ourselves, are dedicated to flipping the traditional health care model into a modern solution for today—and beyond. Our empathetic, mission-driven culture puts our patients first, celebrates creative problem solving, and moves quickly to build great products. Our teams work collaboratively, so there's plenty of day-to-day interaction. We believe in a hybrid, flexible working environment and have team members across the U.S. and Europe.

ABOUT YOU

Are you a people person who excels at making the complex simple and delights in problem solving? Do you consider yourself an organized task master? Do you have a heart of gold and feel that no task is too big or small in making someone's day better?

If this sounds like you - we'd love to meet you!

ABOUT THE ROLE

Galileo is seeking a Patient Support Associate to join our Virtual team. The Patient Support team is an integral part of ensuring our patients' & care teams' needs are met. Our ideal candidate is an extra clear communicator, master problem solver, has a passion for serving others and is interested in growing in an innovative healthcare company.

Bilingual in English/Spanish is required.

We are looking to fill the following part-time shifts:

• Sun-Wed 8pm - 5am EST (32 hours/week)
• Tue-Sat 5am - 11am EST (30 hours/week)
• Tue-Sat 5am - 11am EST (30 hours/week)

What You'll Do

• Be an ambassador for patients by creating authentic and memorable human connections, over the phone, by email, through texts
• Assist the patient and their care team by coordinating care - connect patient to resources, understand and clearly communicate insurance and benefits, provide technical support to our clinical team and patients, collect medical records, answer membership inquiries
• Work comfortably within multiple systems and be eager to learn new technology and procedures
• Notice even the small details and continually brainstorm solutions to improve our processes and each patient's experience

How We Hire

Galileo is committed to hiring the best team possible to build health care that works for everyone. We value a diverse set of perspectives to deliver the best possible solutions to those problems. We look for talent from a wide range of backgrounds—including, but not limited to—race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. Galileo is an Equal Opportunity Employer and provides reasonable accommodations to applicants and employees with a qualifying disability or conflict with a sincerely held religious belief, unless doing so would cause an undue hardship or fail to eliminate a direct threat.

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