Position Overview

The Warehouse Technician (WO) is responsible for supporting warehouse operations and any projects as assigned. The primary responsibility of the Warehouse Technician is shipping/receiving of orders, quality control, inventory control and other warehouse related logistics. The Warehouse Technician will report to the Supervisor, Warehouse Operations or the Manager, Warehouse Operations.

Key Job Responsibilities

Inbound/Outbound Order Processing

• Accurately receive, ship and label product, pick-up product from inventoried locations and pack orders efficiently and accurately for delivery to venues and/or other warehouses
• Perform basic quality control (QC) procedures, presentation of equipment and inventory control

Logistics and Transportation:

• Prepare and process shipments to ship small parcel, LTL and via internal fleet
• Ability to operate industrial powered forklifts including (i.e. Sit-down, reach, stock picker and powered pallet jack)

Safety:

• Perform daily checklists on forklifts and other equipment within the warehouse
• Participate in safety team initiatives

Warehouse Housekeeping:

• Clean and maintain a safe work area
• Maintain equipment as necessary

Customer Service:

• Ensure the highest standards of service while maintaining operation efficiency and a cohesive relationship with other departments
• Maintain a working knowledge of equipment, ability to troubleshoot and quality control audio and/or video equipment a plus

Job Qualifications

• High School diploma/GED
• 1 to 3 years’ experience in warehouse environment
• Ability to lift over 50 lbs. independently
• Ability to follow written and verbal instructions
• Strong communication skills with other team members, site leadership team and internal and external customers
• Organizational skills with an attention to detail and accuracy
• Ability to multi-task while working in a fast paced environment
• Basic computer skills with an emphasis on Microsoft Office
• Experience using an RF based WMS system (preferred)
• Experience operating industrial forklift equipment

Competencies

• Communicates Effectively
• Decision Quality
• Collaborates
• Instills Trust
• See the big picture
• Drive Results
• Do the right thing
• Value People

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.