JOB OVERVIEW: Under supervision of Chief Operating Officer, will provide oversight and management of activities for the region wide Access program for mental health services. Will provide daily supervision of staff and intake activities involved in the intake process, to include intake coordinators, intake case managers, and staff serving as consumer support specialist. Will provide back up to non-licensed clinicians during times of high volume, to include direct service provision to individuals seeking Center services.

JOB DESCRIPTION: Position provides direct supervision to the Access program, including intake coordinators, case management and support staff. Provides effective leadership to coordinate needed supports to clinical staff to ensure efficient clinic operations, satisfaction of consumer needs and program objectives are met. Will exercise skills in overseeing the services and necessary support provided by clinicians. Will assist in evaluating the clinical quality of mental health services provided by the Access department. Will utilize data to evaluate outcomes and service delivery. Will be responsible to carry out Center’s policies and procedures in an effective and efficient manner. Must be able to make effective assessments and interventions in situations involving mental health services provided to individuals. Includes administrative and facility management responsibilities. Must be familiar with, and/or willing to be trained in, trauma-informed care. This includes understanding, recognizing, and responding to the effects of all types of trauma, and an ability to work in a behavioral environment where staff convey dignity, respect, hopefulness, and the opportunity for choice and empowerment among consumers

Master’s degree in a human services field, leadership, or management and must be able to obtain QMHP-CS credentials is required. An ability to gain knowledge of management and leadership, or previous experience, will be needed.

PHYSICAL: MUST BE ABLE TO PASS AN AGENCY REQUIRED PHYSICAL. MUST BE ABLE TO BEND, STOOP, KNEEL, CROUCH, SQUAT, LIFT AT LEAST 25 POUNDS, REACH OVERHEAD, SIT FOR EXTENDED PERIODS OF TIME.