Job description

You never have a second chance to make a first impression. As Lead Setter, you are the first impression of Re-Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at Re-Bath.

ESSENTIAL DUTIES

• Handle incoming and outgoing phone calls for prospective customers/leads, and schedule appointments for our Design Consultants to meet with customers in their homes
• Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform
• Provide assistance to customers entering the showroom
• Confirm appointments through outbound calls
• Provide support in office administration and customer service
• Learn and implement the Re-Bath Franchise Sales system, tools, training, and resources

QUALIFICATIONS

• 2-3 years of customer service experience
• Excellent verbal communication skills.
• Proficient in English (required) / Spanish (preferred)
• Proficient in MS Office Word, Excel, and Outlook
• Experience working with CRM software preferred.
• Data entry and attention to detail with effective time management and organizational skills
• Friendly, enthusiastic, and customer-service oriented
• Self-motivated and strong work ethic
• High school diploma or GED required

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Hollywood, FL 33020: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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