Job description

Position Summary:

The Account Executive is responsible for determining account management strategies related to client service plans; retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; providing program management for clients requiring complex service models; and overseeing the work of other local and national program management staff. This is a customer-facing role and requires a polished professional appearance and demeanor.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

New Groups:

• Set up and meeting with new Client and complete the New Group Implementation form on each assigned new ASO group.
• Work with Sandy & Suyog on setting up new Vendors for ASO Clients.
• Review and sign off on eligibility and billing for new groups.
• Draft SPD and get sign off from Client.
• Work with all Departments to make sure that STL rates, Plan benefits, ID Cards, etc. are completed, reviewed and signed off on.
• Oversees the implementation of your new sold cases through the sale, customer service, enrollment and fulfillment process for a flawless customer experience.

Renewals:

• Run reports and send out to bid. Target 90 days out.
• Spreadsheet all bids with the most competitive Carrier.
• Work with Broker and handle every aspect of the renewal, including getting the STL rates finalized, STL rates and disclosure and signed off on. Drafting and Plan Amendments and notifying all departments of the renewal and how OE will be handled.

Daily Account Management:

• Handle all day to day Client questions and concerns
• Run quarterly reports and send to Broker & Client.
• Meet with Client/Broker to discuss 6 month review.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Bachelor’s degree (B.A. or B.S) from a four-year college or university required.
• 3-5 years TPA & Self-Funded experience required.
• COBRA, HIPAA, & ACA knowledge for ALEs required.
• Insurance license preferred but not required.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Leadership/management/motivational skills.
• Ability to work in a team environment.
• Excellent account rounding ability.
• Strong understanding of claims management.
• In-depth knowledge of client servicing.
• Ability to handle conflict and confront challenging issues in a fast work environment.
• Ability to meet or exceed Performance Competencies.
• Able to influence and motivate others through persuasive points-of-view.
• Able to work with team members to identify where/when these apply as potential client solutions.
• Has robust understanding of how cost of risk impacts clients financial statements and unique attributes which may hinder solutions (e.g., jurisdictional challenges, union workforces, remote locations, etc.).
• Solid understanding of industry products and services.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Dallas, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.