The Account Resolution Analyst is responsible for providing quality customer experience while working to collect outstanding account balances. Provides exceptional service while evaluating customer account situations to provide relevant solutions. Mitigates risk by adhering to all policies and procedures. Refers more complex issues to Senior Account Resolution Analyst. This position also includes researching insurance information and providing customer service to field offices, and clients.

The Role

• Reads and understands insurance documents in order to research issues
• Research account information to complete accounting activities related to cash application, collections, or billing, and communicates that information to field offices, clients or carriers as needed
• Generate and review various reports related to unresolved accounts receivable issues then determine the necessary steps to clear any open balances
• Applies cash to accounts as requested by client or as instructed by documentation and enters cash receipt adjustments
• Records, stores, and maintains accounting information in either written form or by electronic filing system.
• Generates, sends, and files transmittal letters, e-mails, and other written documents related to Accounts Receivable
• Contacts Clients and Insurance Carriers to discuss payment application and other accounting related matters in a professional manner
• Provides excellent customer service to the Field Office, Clients, and Carriers
• This role is a hybrid work environment, predominately work from home

The Requirements

• High school diploma or equivalent required
• A college degree in accounting, or completion of some college accounting courses, is preferred
• 1 year accounting and/or collections experience preferred
• Knowledge of Accounting principles and practices
• Knowledge of administrative and clerical procedures and systems such as word processing systems, filing and records management systems, and other office procedures and terminology
• Ability to demonstrate strong professional communication skills, both oral and written
• Knowledge of principles and processes for providing customer service including quality service standards
• Ability to research, identify, and structure or classify essential information
• Ability to read and understand work related documents
• The ability to correctly follow a given rule or set of rules or instructions; apply these rules to specific problems to come up with logical answers
• The ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time
• Ability to work effectively in a team environment or independently, and work effectively under stress or time constraint

EOE, including disability/vets