Follow Your Calling, Find Your Career!!

Please apply by: October 31st, 2022

Salary Range: $20.00 - $22.18 per hour. This is a non-exempt (hourly paid) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.

Position Specific Information

Position is located onsite at Valerie C. Woodard Center, 3205 Freedom Drive, Suite 2000, Charlotte, NC 28208.

Monday – Friday, 8:00 AM to 5:00 PM.

Position Summary

Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.

Essential Functions

Provide administrative support to internal departmental staff
Respond to inquiries and resolve administrative issues that may arise
Prepare written correspondence such as memos, forms and emails
Create, maintain, organize and enter information into databases and use various computer applications
Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
Operate mail systems and coordinate the flow of information, internally or externally
Schedule, confirm and maintain meetings, events, and schedules
Compose, type, and distribute information such as meeting notes, agendas, and general information

Minimum Qualifications

Experience: Minimum of two years of administrative experience

Education: High School Diploma or equivalent

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications
May require a North Carolina or South Carolina Driver's License

Preferred Qualifications

Current experience with Excel spreadsheets (Intermediate or higher level)

Current or previous experience working with Homeless populations

Knowledge, Skills and Abilities

Knowledge of
Administrative and clerical procedures and systems using various computer applications, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills
Customer service
Coordination and organization
Judgment and decision making
Time management

Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Building Trust: Interacting with others effectively to build confidence in one’s intentions and those of the organization
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive
Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a professional manner acceptable to others and to the organization

Computer Skills
Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.