Job description
Location:
Customer Service- Administration
Job Description:
"No one has all of the answers if you aren't learning you aren't growing." Come learn with us at PFC. We have immediate openings in Customer Service & Carrier Sales. #Transportation #Chicago #YoureOneDecisionAwayFromATotallyDifferentLife
Title of Position: Administration
Department: Customer Service
Overall responsibility : Entry level position to get a basic understanding of transportation. Working with the sales division to create an educational experience to working with carriers and or customers.
Responsibilities:
Administration
- Submitting required contracts to carriers and ensuring completion of all required information inputted into the PFC operating system
- Perform freight services according to company and government regulations
- Plan and coordinate pick-up and delivery schedules
- Work with shippers, carriers, and dispatchers to manage the schedules
- Track and report shipment status to customers
- Manage multiple deliveries, process spot requests and develop new sales strategies to improve business
- Report freight discrepancies in a timely manner
- Identify and contact qualified carriers for freight services
- Ensure that freight paperwork is completed and approved before transportation
- Maintain freight files and customer receipts for reference purposes
- Track/Trace of shipments in transit during working hours
Sales & Growth
- Attend weekly meetings with Department Head for discussion on department improvement, planning/strategy
- Respond to customer concerns and queries professionally
- Maintain positive and productive relationship with customers
- Communicate tracking information as requested to all customers
Job Type: Full-time
Salary: $30,000 to $37,000.00 /year based on previous experience.
Required experience:
- customer: 1 year
Required language:
- English- Spanish additional a plus
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