Job description

Qualifications:

• Ten years in a professional office setting,
• High School degree/GED, Associates degree preferred
• 1+ years customer service experience
• 1+ years of funeral industry experience, a plus
• Bi-lingual in Spanish, a plus

Full Job Description:

The nationally recognized Selected Independent firm, Harrell Funeral Home, is looking to expand our team. We consider our staff our most valuable asset. Harrell continues to set the benchmark within Central Texas for our service. Many customers compliment us for our graciousness, accessibility, ability to accommodate their requests, gifting to work seamlessly as a team, and genuine love for all who enter our funeral home. We hire extraordinary people with a gift for sharing in the feelings of those they are serving. We are looking for individuals who have servants’ hearts and desire to work in a culture that helps each other.

The primary role of this position is to make sure customers contacting our funeral home feel welcomed and comforted during every call. The position is scheduled to work weekends, Saturday and Sunday, from 8-5 p.m. There could be flexibility to include one more work day on Friday or Monday.

Core Competencies

A) Customer Focus

Administrative Assistants have a high level of customer focus. Outstanding service is a passion and they inspire and challenge others to the same passion. Treat 100% customer satisfaction as a personal goal and accept no excuses for not achieving that goal.

B) Teamwork and Communication

Administrative Assistants have a strong personal ethic about how to treat others, especially fellow employees. Genuinely respect fellow employees and deal with others directly and forthrightly without manipulation or duplicity.

C) Operational Ability

Ensure responsibilities are carried out with such attention to detail that everything is right, in every way, every time. Be effective at achieving high quality and high results at reasonable cost.

Primary Responsibilities:

• Greet customers in person and over the phone, so they feel welcomed and comforted every time. Desire to answer the telephone with empathy/compassion
• Listen attentively to customer questions and refer them to the appropriate person when necessary
• Record information when a new customer is onboarding
• Provide general information to price shoppers on services offered and connect in a way that exceeds callers' expectations
• Help guests attending services "feel we care" and "at home"
• Supports Funeral Directors by entering vital statistic data into the information system
• Scan documents and close out files in various systems
• Check digital memorials to ensure accuracy
• Assist in creating service programs and memorial materials
• Help families get connected with our aftercare support team
• Assist staff with special projects

Successful Personal Characteristics

• Ability to meet/exceed funeral home’s quality standards for all services
• High level of integrity, compassion, and honesty
• Extrovert, friendly, approachable, and desire to empathize with customers
• Excellent interpersonal, communication, and listening skills
• Good phone manner
• Ability to work on multiple tasks simultaneously and prioritize job demands
• Ability to enter data accurately and attention to detail
• Stable, calm, open, and adaptable in any situation
• Ability to work independently and with little direct supervision
• Discreetly handle sensitive information
• Strong organizational skills and problem-solving skills
• Attention to follow-up details with families and collaboration with funeral team members
• Maintain a team player mindset
• Serve diverse clientele

Skills & Abilities:

• Solid communication skills both written and verbal
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize, and work under pressure
• Professional appearance and demeanor
• Ability to work with funeral home database system, technology systems, and audio/visual equipment (Microsoft Office, email, mobile devices)

About Harrell Funeral Home

In 2019, 2020, and 2021, Johnson Consulting Group recognized Harrell Funeral Home as #1 in providing excellent customer service among funeral homes serving 300+ families in the United States. Harrell received the 2021/2022 "Best of the Best" award in Austin for the Funeral Home category. Additionally, Harrell is among the top funeral homes invited to be a Selected Independent Funeral Home and recognized for high-quality service, fair pricing, broad portfolio, and strong reputation. In 2021 they served over 1,000 families in Texas between all their locations in Austin, Dripping Springs, Kyle, Kingsland, and Llano. The Harrell brand also encompasses Angel Funeral Home and ATX Cremation, an online cremation business, and Highland Lakes Cremation Center in Marble Falls, Texas. To learn more about Harrell visit www.harrellfuneralhomes.com.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Weekends only

Education:

• High school or equivalent (Preferred)

Experience:

• professional administrative: 10 years (Preferred)

Work Location: In person

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