Job description

Customer Service Associate

RSI's culture is geared toward providing exceptional service to its clients. It fosters an environment for employees to actively engage in the company's success. While we are smaller company we pride ourselves on running our entire operation and dealing with HR issues in a professional manner, so we are looking for employees who fit into that environment.

Main Duties of Customer Service Representative:

• Answer and assist callers with inquiries and route calls as necessary

• Enter sales orders from website into ERP system

• Process order confirmations and cancellations via email for website orders within designated time period

• Outbound calls to customers for confirmation of web placed orders; follow up with email copying Sale Representative to ensure response in writing

• Assist in coordinating logistics for customers and partners

• Securing quotes from freight companies to provide to clients

• Schedule inbound delivery appointments for all warehouses

• Data Entry of freight quotes and uploading data files into database

• Assist with creating and sending reports to clients using Excel

• Recommend and provide solutions to common customer issues

• Copying, scanning, emailing, and filing documents for record keeping

• Processing and accepting customer payments

Qualifications and Skills

• Fast paced environment which requires good attention to detail and strong multi-tasking skills

• 2-3 years in Office Customer Service - Retail Customer Service will not be considered to meet this requirement. Call Center can be consider, but must have Office experience with Outlook, Excel, and general office protocol.
• Microsoft Outlook and Windows proficiency
• Basic Excel skills, may need to complete proficiency test

• Stable work history
• Dependability and a commitment to excellence
• Problem solving ability
• Capable of adhering to company policies & procedures

• Ability to work in a fast-paced environment
• Strong communication & follow up competency
• Strong English skills, bi-lingual Spanish a plus, but not required

Compensation, Benefits, Hours:

• Hourly position $18
• Bonus potential of up to 5% of wages per quarter
• Benefits include medical, dental, and 401K plan with 100% employer matching after only 90 days with no vesting period
• 2 weeks’ vacation, plus sick and personal time
• Paid national holidays and floating holiday
• Monday through Thursday 8:00 am to 5:00 pm and Friday 8:00 am to 2:30 pm.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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